Our organizations protocol regarding the same day (or non) cancellation of sessions is as follows:

  1. Please call your coach as early as possible and no later than 3.30pm to make them aware of a cancelled session. As they could possibly be coaching at this time please leave a voicemail should they not pick up first time. 
  2. Please This email address is being protected from spambots. You need JavaScript enabled to view it.to confirm the cancelled session by 3.30pm also, this message will go to our billing department to ensure invoices are accurate

Unfortunately if no email and call are received by our team then we will bill the team / club as usual. We hope you understand the costs our coaches incur in traveling to sessions that don’t run.

Again, should you have a need to reschedule a session for other reasons please contact our Scheduling Director on 610 679 9139 as soon as possible.